Faq Help Center

Ongoing.

Warranty Program Returns & Exchanges Shipping & recent orders

Warranty Program

Limited Warranty.All Outdoor Search products are warranted against defects in materials and construction for the practical lifetime of the product. Our warranty applies to the original owner of the product (receipt may be required) and does not apply to normal wear and tear, improper care, misuse, accident, neglect or the natural breakdown of materials over time. Outdoor Search will evaluate warranty claims and determine at its discretion to repair, replace or refund.

  • Warranty claims must be submitted by contacting our Outdoor Search Team. An Outfitter on our warranty team will respond back within 2-3 business days following a review of your request.
  • If your warranty claim is approved, you will be supplied with a Return Material Authorisation number (RMA#) and a pre-paid shipping label. We recommend keeping a copy of your tracking number for your records. Products must be returned directly to YETI in adequate cardboard packaging. A copy of the original sales receipt and the RMA# must be included with the product.
  • When the product has arrived back at Outdoor Search, the replacement product will be sent to you.

This warranty does not affect your legal rights in relation to faulty or misdescribed products.

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Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will happily cancel your previous order, so that you can reorder with the discount code applied. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

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Returns & Exchanges

Items purchased from Outdoor Search, Clothing may be returned within 7 days of purchase for a shop refund. All items must have original tags attached and be unworn and unwashed. 

*If a product is individually marked as final sale, that voids the standard return policy.

Please allow 3-5 weeks from the time that you ship your item(s) back to us to process your return/exchange.  Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.

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Although, we wish we could accommodate all changes…we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

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Ongoing.

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Shipping & recent orders

When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimate delivery date(s).

When an order is shipped, we’ll update your account to show the tracking number(s), and send you an email with the same information. Using the tracking number(s) provided, you can follow the path of your order from our warehouse to your destination.

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ny customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. 

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.

Although, we wish we could accommodate all changes…we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

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